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Expansion of shipping area : Find more information 【配送エリア拡大】詳しくはこちら Expansion of shipping area : Find more information 【配送エリア拡大】詳しくはこちら

kolor official online store

Privacy policy

In operating the kolor Official Online Store (onlinestore.kolor.jp., hereinafter the “website”), kolor inc. (hereinafter the “Company”) will manage the personal information of customers who use the website in compliance with the Act on the Protection of Personal Information (hereinafter and the “Personal Information Protection Act”) and the Company’s Privacy Policy (hereinafter the “Privacy Policy”). The Privacy Policy details the Company’s policy concerning the use, management and protection of information the Company collects from customers through their use of the website.

1. Proper Acquisition

The Company will not acquire personal information by fraud or other dishonest means.

 

2. Objectives of Use of Personal Information

The Company will use the personal information received from customers—such as their names, addresses, telephone numbers and email addresses—only for the objectives stated below:

  • Advertising, publicity and sales promotion activities; the Company may inform customers of products, services and various events using email, direct mail and the like
  • Communication of matters necessary for the administration of the Company’s website using email, direct mail and the like
  • Matters concerning packing and shipping of items
  • Settlement of charges for items
  • Customer support, including question-and-answer responses to various inquiries and after-sale services
  • Implementation of questionnaire surveys
  • Marketing data analysis
  • Customer satisfaction surveys on the use of the Company’s items and services, and the environment of their use
  • Exercise of rights based on contracts, laws and the like, and fulfillment of obligations based thereon
  • Other objectives incidental to the objectives stated above

 

3. Personal Information Provision to a Third Party

The Company will not provide personal information to any third party without obtaining the prior consent of customers except for cases where the provision thereof is approved under the Personal Information Protection Act.

 

4. Outsourcing Personal Information Management

The Company may outsource the management of received personal information to a third party within the scope of objectives for using such personal information in order to achieve the aforementioned objectives, in which case the Company will duly inform customers. In such cases, the Company will conclude agreements with outsourced personal data management affiliates and supervise affiliates to ensure an advanced level of personal information safety.

 

5. Personal Information Disclosure, Correction, etc.

The Company will promptly respond to requests for the disclosure, correction, addition or deletion of personal information (hereinafter “disclosure, correction and the like”) made by customers themselves in accordance with legal provisions after confirming the identify of customers who make such a request. The Company requires that customers requesting disclosure, correction and the like do so via the website’s CONTACT. Request services for disclosure, correction and the like are available only for customers and their agents (persons authorized by customers and legal representatives, such as legal guardians). The Company promptly provides this information after authenticating the request.

 

6. Cookies

The Company uses Cookies to identify customers from non-customers using the website. The use of Cookies also helps improve the user experience of browsing and other uses of the website. Customers should note that website functionality will be limited if the computer setting blocks Cookies. Cookies enable the Company server to read the customer-side ID so the Company will know what information to serve to individual customers. The Company may also distribute advertisements to customers based on their specific information, such as positional information, browser and Cookies data, and programs provided by advertising distributors. Advertising distributors use cookies to distribute promotions based on information linked to past access to this and other websites. Customers who wish to block such advertisements may disable Cookies by accessing the opt-out pages of individual advertisement distributors. Customers may disable Yahoo! and Google Cookies by accessing the opt-out pages of the advertisements. Customers also may collectively disable certain third-party distributor Cookies on the opt-out webpage of the Network Advertising Initiative.

 

7. Personal Information of Minors

The Company will give special consideration to the management of the personal information of minors, including its acquisition after clear statement of the request for its provision with the consent of guardians in cases where the Company may acquire personal information of persons under sixteen (16) years of age. The Company will immediately take measures to delete information in cases where it is confirmed that the collected personal data is for a minor under sixteen (16) years of age who does not have the consent of a guardian.

 

8. Privacy Policy Changes

The Company may update the Privacy Policy as the occasion demands.

 

9. Inquiries Handling

The Company will address inquiries, opinions and complaints from customers concerning personal information promptly and appropriately.
Please send inquiries, opinions or complaints via the CONTACT page at the website.

 

10. Liability

Customers who use the website do so on their own responsibility. The Company will bear no liability for damages of any kind resulting from the use of the various types of information acquired on the website and websites linked to it. Normal use of the website may be unavailable in some cases for various technical reasons, including the customer’s own communications and computer environments.